What information do we collect and how do we collect it
We collect personal information about you that you submit to us voluntarily through our website or otherwise, for example when you make a purchase, when you fill in a form on our website or send us an email or letter, and when you enter a promotion or competition.
This personal information may include (but is not limited to) your name, your email address, your postal and billing addresses, your telephone number(s) and your payment information, which may include credit card details. We may also request further optional information such as your date or year of birth, your gender and/or other demographic information and your personal preferences. We may also collect personal information about you, which you submit voluntarily by posting a comment on our blog or on our Facebook page.
We advise you to limit the personal information that you publish in this way, since we cannot control any third party collection or use of any such information. We may also collect personal information about you through third parties, for example if we purchase access to a database to which you have provided your personal information and consented to its disclosure.
We may collect non-personal information relating to your use of our website. This might include (but is not limited to) your IP address, browser type and operating system. We may also use tracking technology (including cookies) to collect information about the date and time of your visit to our web site and details of which pages you viewed. Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. Cookies do not identify you personally, but identify your web browser. Cookies help us by providing information about how our website is used. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them). Most web browsers are set to accept cookies. You can disable cookies using your web browser’s help files, but this may affect the functionality of our website and your ability to use our services.
Why we collect information, and how we use it
We collect your personal information for the primary purpose of facilitating your use of our website, including your purchase of products. We use your personal information in a number of ways for this primary purpose, including (but not limited to) providing you with access to our website, contacting you with details of our sales, processing any purchases you make and administering our dealings with you.
We also collect your personal and non-personal information in order to improve hey harlow by developing processes, products and services to better meet your needs. This might include analysing your personal information (to create anonymous information) and aggregating it along with your non-personal information for the purpose of statistical analysis.
We reserve the right to use and disclose such aggregated information as we see fit, including for marketing, advertising or research purposes. We reserve the right to use your personal information to investigate any suspected breach of any of our Terms and Conditions or if we suspect that you are or have been engaged in any unlawful activity.
Disclosure of your information
We do not sell, rent, barter, trade or share your personal information with third parties for their advertising or direct marketing purposes. We may disclose your personal information in the following circumstances:
We may provide your personal information to third party service providers who perform functions for us or provide services to us, for example processing credit card transactions, sending emails, marketing or analysing data. In such cases, we take steps to ensure that our service providers do not use any personal information disclosed to them except for the purposes of providing the requested service to us.
We may disclose your personal information to the police or any relevant authority or enforcement body (including your internet service provider) if we suspect you are in breach of our Terms and Conditions of Use or that you are or have been engaged in any unlawful activity and we reasonably believe this disclosure is necessary, or if required to do so by law.
We may disclose your personal information as part of a sale or proposed sale of our business.
We employ appropriate electronic and procedural measures to protect personal information from unauthorised access, use or disclosure. When you purchase from hey harlow, your financial details are passed through a secure server using the latest industry standard 256-bit SSL (secure sockets layer) encryption technology.
Access to your personal information is limited to employees we believe reasonably need to use that information in order to perform their roles in providing or developing our services.
You acknowledge that despite our best efforts the security of online transactions and communications sent by electronic means or by post cannot be guaranteed.
You may opt out of receiving promotional communications from us at any time. Each time you receive a promotional communication, it will include instructions about how to unsubscribe from future promotional communications. Alternatively you can contact us directly at firstname.lastname@example.org
Even if you opt out of receiving promotional communications, you may still receive communications of purchases you make, or service announcements.